Applications, Licences and Permits

Create a Cloudpermit account

You will need to create an account to start using Cloudpermit. An email address is required to create an account. 

• Go to the Cloudpermit account login page.
• Click on Register.
• Provide your email address.
• Cloudpermit will send an email to the address you have provided. Open the email and complete the registration process.

Remember your email and password for the future as you will need those to access the site again.

• Log in to Cloudpermit.
• Click the Apply for a Permit Button in the upper right-hand corner.
• Click Create New Project and give it a name. The name will consist of the property address, the project and the date (e.g. 408 James St. S addition). Then select Next.
• Provide the location where the work will be taking place. Change the municipality to St. Marys using the drop-down menu in the upper right-hand corner.
• Type in your address or roll number, or find your property on the map. Once you have the correct location (it appears under the map), select Next.
• Select the Application Type and Category appropriate for your project. Most of the categories are self-explanatory, but note that you would select "Accessory Structures" for smaller structures like sheds and detached garages. Then select Next.
• At this point, you'll see a summary. Review the information to ensure it is accurate. If you need to make changes, use the Back button. If everything is correct, select Finish & Create.

After following the steps above, you should be able to see your draft building permit application. You will need to provide a bit more information before submitting your application request. 

• Ensure Receive Email Notifications is marked as Yes. Email is the primary way in which we will communicate with you throughout the permitting process.
• Under Parties of the Application, you can add email addresses for other people and/or companies that should have access to the application. You may wish to add your spouse, contractor, architect, etc. 
  • You must have an owner and an applicant. Make sure to include contact information for both. Note the owner and applicant may be the same person. 
  • When you provide another party's information, you'll be asked to give them permission to modify (change) the application and/or add new applications to the project. For example, you may wish to give your heating contractor the ability to add a new application for a heating permit. 
  • You can also opt to type in the information manually, in which case the party will not receive an email indicating they have been added to the application.
• Under Application Data, indicate what type of work you are doing and the type of building on which you'll be working. When you do that, any additional forms that you are required to complete will appear. Click on the forms and complete the required information. 
• You may also be required to provide attachments like site plans, architectural drawings, etc. Click Attachments to see what is required for your project.
  • Upload your items by dragging them into the grey box or using the Click Here button to select them from your computer.
  • Once the have uploaded, select the type of attachment and then select Done. Do this for all the required attachments. 
  • If at any time you need to change or update the attachments (prior to submitting your application), you can delete by clicking the garbage can icon and upload again. 
  • If there is an attachment option that does not apply to you, upload a document that has N/A written on it. The system will register that you have provided the attachment, and we will know that that attachment type does not apply to your permit.
• At this point, you are ready to sign off on the application. 
  • Review the items listed and indicate if they apply and/or you agree with the terms. Then click Sign off on Application. Note that you can download a copy of the sign-off form at the top of the page. 

You can submit your building permit application once you have completed the steps above and all of the information has been gathered. You will receive an email to confirm your application has been submitted, and you’ll receive other emails regarding its status. You will also receive an email advising you when the building permit is ready and how to pay.

A bill will be produced in Cloudpermit once the permit has been reviewed and issued. You will receive an email once the permit has been issued and you will see the bill.

The balance owing can be paid in person by cheque, debit or cash at the Municipal Operations Centre (408 James Street South) during business hours. Cheques can also be placed in the drop box beside the doors of the Municipal Operations Centre.

You can also pay using online banking. Use Town of St. Marys-General as the payee and the building permit number as the account number with additional zeros to the end to get a 9 digit account number (e.g. Permit # STM-2021-1 would be 202110000 for online banking).

Once you have received your permit and the work is underway, you will require building inspectors to visit your site and sign-off on your work at various points in the project. You can request these inspections through Cloudpermit. 

• To book an inspection, log in to Cloudpermit and select Go to Project under the project requiring an inspection. Then select the application by clicking on the address. 
• A page will pop up with the details of your project’s location. At the bottom of that page you’ll see the heading Work & Construction and a box entitled Inspections. Click on Show Upcoming Inspections and select Request Inspection under the building element you are ready to have reviewed. 
• Under the New Inspection Request box that pops up, select the date and time you would like to request. Inspection requests must be made one business day in advance, and inspections are conducted in the morning or afternoons. You’ll see the unconfirmed request listed. Once staff receive the request, you will receive an email confirmation for the inspection. 

Note: If you need to change the date or time, or cancel the request, select Modify Request. 

Cloudpermit tips

• Dashboard: At any point of your application process you can return to the My Dashboard page to see which application you have made and if any further information is required to process your application.
• Delete: You can delete your application at any time by using the Selection Action drop-down menu at the top of the page.
• If you need help with an application that has not been submitted yet, send a message in the message portal on Cloudpermit such as “I need help”. Once the message is sent, someone from the Building Department can access your application and walk you through it.

Cloudpermit support

• Visit Cloudpermit's Support page for answers to commonly asked questions.
• Contact the Building and Development Department for help during business hours by phone 519-284-2340, ext. 221 or email.