Job and Volunteer Opportunities

Guest Services Attendant

Job Description

In this position, you will focus on being a positive resource for patrons and organizations as the first line of contact. Acting as a liaison, you will provide information on services and programs, answer questions, take payment/admissions, and resolve any emergent problems that customer might face, while also providing administrative support to all departments within Community Services.

Responsibilities

• Respond and interact to customer inquiries by means of telephone, in-person, voicemail and/or email. This position is responsible for information gathering and the conduit of information for Community Services.
• Resolve customer complaints, provide appropriate solutions and alternatives
• Accept payments and admissions from patrons attending programs and supporting registration for all facility users.
• Process routine refunds as per the Refund Policy and Procedures
• Supporting staff who use ActiveNet (i.e., running enrollment report)
• Willingness to work flexible hours including evenings, weekends and holidays
• Intermediate Computer literacy – Microsoft Office, ActiveNet (Recreation Software)
• Customer Service Skills –This position needs to be an effective listener and a clear communicator and a problem solver when customer concerns arise
• Confidentiality – this position will have access to people’s personal information including registration information, health information and financial information
• Problem solving skills – being able to identify a problem i.e., to resolve a customer concern, determine the cause and figure out possible solutions to solve the problem

Qualifications

• Successful completion of OSSD or GED equivalent
• 1-year previous experience in a customer service role

Application Process

Candidates interested in this opportunity should submit an application (cover letter and resume) before the closing date to Human Resources at careers@town.stmarys.on.ca.  Please submit all electronic documents in WORD or PDF format using the naming format “First name_Last name”. We thank all applicants; however, only those selected for an interview will be contacted. 

In accordance with MFIPPA, personal information is collected under the authority of the Municipal Act and will only be used for candidate selection. Upon request, accommodations will be provided throughout the recruitment, hiring and employment process in accordance with the AODA and the Ontario Human Rights Code.

Posted: September 27, 2023
Position Available: 1
Closing: October 11, 2023, at 12:30PM
Status: Full-Time
Pay Range: $23.68 - $27.71
Hours of Work: 40 hours/week
Days of Work: Sunday to Saturday (rotating shift)
Work Location: Pyramid Recreation Centre

Job Description

As the Facilities Operator B, you will be responsible for leading a shift crew to carry out the tasks and responsibilities in association with the safe operation of Town recreation facilities in accordance with the policies and procedures as set by Council, as well as applicable legislation.

Responsibilities

• Day to day operation and maintenance of recreation facility including ice/pool/ recreation spaces and field operations including sports fields/racket sports/Quarry operations.
• Monitor pool/ice to ensure safe and proper operation.
• Check building safety equipment such as emergency lighting, fire extinguishers, entrance and exit doors, etc. Controls evacuation of facility in emergency situations.
• Operate and maintain various equipment such as Zamboni, tractor, snow blower, pool chemical controls, fleet vehicles, floor scrubber etc.

• Perform all readings for pool and/or arenas, including chemical, temperature and pressure readings and any additional instrument readings as required, and maintains records as per legislative requirements.

Qualifications

• Secondary school diploma or GED equivalent
• Basic Refrigeration (ORFA) OR Certified Pool Operator (ORFA)
• 1 years of recreation experience in both ice and pool operation
• Previous experience operating an Ice Re-surfacer (Zamboni)
• First Aid/CPR/AED

• Valid Class G Driver’s License with access to a reliable vehicle

Application Process

Candidates interested in this opportunity should submit an application (cover letter and resume) before the closing date to Human Resources at careers@town.stmarys.on.ca.  Please submit all electronic documents in WORD or PDF format using the naming format “First name_Last name”. We thank all applicants; however, only those selected for an interview will be contacted. 

In accordance with MFIPPA, personal information is collected under the authority of the Municipal Act and will only be used for candidate selection. Upon request, accommodations will be provided throughout the recruitment, hiring and employment process in accordance with the AODA and the Ontario Human Rights Code.

Supporting a swim lesson class under the direction of an instructor. Aquatic volunteers must be a minimum of 14 years of age, with current Bronze Medallion and Emergency First Aid.

To get involved, please complete the Volunteer Registration Form and program staff will contact you.

Events in the Town are made possible with the support of volunteers!

To get involved, please complete the Volunteer Registration Form and the program staff will contact you.