Aquatics Centre
Contact Us
This indoor pool boasts four lanes at 25 metres in length with a deep end and shallow end and an attached leisure pool. A ramp and wide steps into the pool make it accessible for all. A nearby splash pad is available to enjoy in the warmer weather.
Please visit our COVID-19 webpage for any temporary changes in services and programs.
Programs
NOTE: You must register in advance for all swimming programs – this allows us to track and monitor the number of swimmers in the pool at one time. Registrations will be accepted on a first-come, first-served basis.
Registration
IMPORTANT: We've upgraded our registration portal. If you have used our previous online registration system, you will need to reactivate your account and update your child's date of birth. See below for details.
Our staff are available to answer questions about registration between 9:00 am and 4:00 pm, Monday to Friday. You can contact us by phone (519-284-2160) or email.
| Instructions for past customers > How to reactivate your account |
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If you have used our previous online registration system, you can transition easily to ActiveNet.
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| Instructions for new customers > How to create a new account |
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Create an account with a mobile device such as a cell phone or tablet.
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Sign up for programs |
Download a PDF version of these instructions with screenshots. |
Admission rates
The cost to operate the Aquatics Centre has increased significantly due to new cleaning and personal protective equipment (PPE) requirements. We are also operating the pool at a reduced capacity to meet physical distancing requirements. Rates have been increased to balance these costs and be mindful of the burden on taxpayers.
Admission fees can be paid using a credit card or existing PRC pass; however, the Town will not be issuing any new passes at this time. YMCA memberships will not be accepted due to advance registration requirements.
| 2021 rates (single admission) |
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Admission Policy
| 7 years and under |
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Regardless of swimming ability, children must be accompanied by a parent or guardian who is at least 12 years of age and responsible for their direct supervision, with a maximum of 2 children per parent/guardian and must remain in the shallow end. Parent/guardian must be in bathing attire and within arm's reach of the child(ren) at all times in and out of the water. |
| 8 to 10 years |
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Children must be accompanied by a parent or guardian who is at least 12 years of age and responsible for their direct supervision, with a maximum of 2 children for per parent/guardian and must remain in the shallow end. Maximum number of children increases to 8 bathers to one parent/guardian (8:1) if approved life-jackets are worn by all non-swimmers in their charge. They must remain in the shallow end. Parent/guardian must be in bathing attire and within arm's reach of the child(ren) at all times in and out of the water. Child can complete swim test: Admitted unaccompanied. |
| 11+ years |
| Admitted unaccompanied. Recommended to always swim with a buddy. |
| Definitions |
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Frequently asked questions
| When should I arrive for my program, and what should I expect? |
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Our staff will greet you 5 to 8 minutes before your program to help you:
Once you've complete these three steps, you will be able to enter the building to participate in your program. |
| How do I get into the building? |
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You will come into the Pyramid Recreation Centre through Entrance A (Aquatics Centre doors), located at the east side of the building (by the splash pad). You will exit at the far end of the hallway, across from the ladies/men’s change rooms. There will be signs posted throughout the building to help you find your way. |
| Do I need to wear a mask at the Aquatics Centre? |
| Yes, please wear your mask when you enter the building, in the change rooms and on the pool deck. You can remove your mask when you are ready to enter the pool. |
| Are the change rooms and showers open? |
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Yes, the change rooms and showers will be open. Please remember to practice physical distancing by keeping 2 metres (6 feet) of space between yourself and others who are not part of your household while using these facilities. We recommend that you arrive in your bathing suit and shower before coming to the pool deck. You will have 10 minutes to change after your program is over. We know that this is a short time frame and ask that you do your best to respect it. |
| Can I use a locker to store my items? |
| Yes, lockers will be available. They will be spaced out to allow for physical distancing. |
| Why are you encouraging people register online? Why can’t everyone just pay in person? |
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We are encouraging online registration and payments for three main reasons:
If you are not able to reserve a swim online, call us at 519-284-2160 and we will assist you. |
| What if I don’t have a credit card or access to the internet? How do I register? |
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Call us at 519-284-2160 and we will assist you. |
| Can I use PRC passes or my YMCA pass? |
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We are currently accepting PRC passes. To use a pass during online registration, choose Option - Current Pass Holder and we will deduct one pass on the day of your swim. Call us at 519-284-2160 to purchase or re-load a pass. YMCA membership will not be accepted during Phase 1 of the pool opening. |
| Why have the fees increased? |
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The cost to operate the Aquatics Centre has increased significantly due to new cleaning and personal protective equipment (PPE) requirements. We are also operating the pool at a reduced capacity to meet physical distancing requirements. Rates have been increased to balance these costs and be mindful of the burden on taxpayers. |
| What is your cancellation policy? |
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Due to space limitations, we require 24 hours notice for cancellations. Please call 519-284-2160 to cancel your registration. We will apply a credit to your account that you can use for future programs. |
| Can I use the PRC's noodles, kick boards, pull buoys and life jackets like I always have? |
| While we encourage you to bring your own equipment, we will have noodles, kick boards, pull buoys and life jackets are available to use. We will not be supplying goggles at this time, and our water fountain will be unavailable. |
| Can I use the sauna? |
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No, the sauna is not available at this time. |