ActiveNet/Register for programs

Create an account with a mobile device such as a cell phone or tablet.

1. Using your browser, visit the ActiveNet Registration Page select Sign In/Up and locate the “Don’t have an account?” and click Join.
2. Enter the email address you would like to use as your login
3. Begin entering your personal information, and create a password.
4. Read and agree to the Terms of Use,Copyright Policy and Your Privacy Rights and click next.
5. Continue completing your personal information, click "I’m not a robot" and hit submit.
6. Once your account has been created, please check your email to activate your account.
7. After your account has been activated, you may now manage your account settings, including subscribing for communications, and adding family members to your account.
8. If you are accessing your account from your mobile device, please click the menu on the left top corner and select 'full site' to enable editing of your account.

1. Using your browser, visit the ActiveNet Registration Page.
2. Sign in with your email and password.
3. Select the Activities tab to see your list of options.                          
4. Choose your preferred category.
5. The next page displays all available programs in that category. If you don’t see what you are looking for, it has not yet been listed. Select the Enroll Now for your preferred program and dates.
6. Next, select the participant, respond to some basic questions, and finally click on Add to cart.
7. Select Finish and pay. You will be able to pay with a credit card.
8. You’ll receive a receipt as confirmation of your registration.

NEW FlexReg Programs

Some programs (like camps, aquafit, aqualight, etc.) are part of our new FlexReg system, which allows you to select single dates from a session. For example, you can use FlexReg to select single days for our March Break camp, rather than registering for the entire week. 

Download the instructions for using FlexReg for recreation programs (e.g. March Break camp) 

Download instructions for using FlexReg for aquatics programs (e.g. aquafit, aqualight, lane swim, family swim, public swim)

If you have used our previous online registration system, you can transition easily to ActiveNet.

1. Visit the ActiveNet Registration Page, select Sign In/Up and then choose Forgot your password?
2. Enter the email address used you used previously for online registration.
3. Check your inbox for a 'reset your password' email.
4. Reset password and continue to update your online profile.
5. Update your subscription preferences. Subscriptions enable you to receive the most up-to-date communications about your areas of interest. If you do not choose your communication preferences, you will not receive notifications.
6. Verify that your date of birth is correct. This can be done by selecting the edit link. (Accurate birth dates will make registration and online purchasing easy for age sensitive items).

Follow this guide to learn how to add programs to your wish list, so you can register quickly for them later.

1. In the home section of ActiveNet hover your mouse over the “Activities” tab and select your desired activity, e.g. Aquafit.
2. Find the activity which you would like to add to your wish list and click on the heart next to it.
3. In the top right corner of your screen click on “My Wish List.”
4. Here you can view your wish listed activities and see when registration opens for them.
5. When a wish listed activity opens for registration you will see the “Enroll Now” button. Click on it to start registration.
6. Select the person you wish to enroll from the “Participant” drop down menu then click on “Add to cart.”
7. Complete any payment as needed. Read through and accept the waiver then click on “Finish”.
8. Look at your receipt and verify that you have registered for the correct program(s). 

Follow this guide to learn how to add passes (e.g. swimming, skating etc.) to your account. 

1. Click on “Memberships”.
2. Type the name of the pass you want (e.g. swimming) in the search field and click the search button. Alternatively you can scroll through the list below.
3. Click “Add to Cart” on the passes you wish to purchase.
4. Select whether or not you want to automatically renew your passes when they run out.
5. Next to “Select Participant 1”, select which family member you are purchasing the pass for. Click “Continue”.
6. Check to make sure you have selected the correct membership. If you have selected the wrong one, simply press “Cancel” on the bottom of the screen.
7. After reading the waiver, check the box and enter your initials to accept it. Click “Check Out”.
8. Enter details for your preferred method of payment. Once finished, click “Pay”.
9. Check your receipt.

Follow these steps to view your passes.

1. Click on “My Account” in the top right.
2. Scroll down then click on “Memberships” under “Other Service”.
3. View your passes.

Follow these steps to view all of your past and current registrations.

1. Click on “My Account” in the top right.
2. Click on “Transaction and Payment History”.
3. Click on the blue “Search Criteria”.
4. Deselect all the check marks on everything except “registrations”, then click “Apply”.
5. You can now look at the programs you are enrolled in (past and current).

Follow these steps to cancel an activity registration.

1. Click on “My Account” in the top right.
2. Click on “Transaction and payment history.”
3. Select "Withdraw" on the activity you would like to cancel.
4. Confirm your refund amount.
5. Confirm you are canceling the correct program, then click "Finish".
6. View your receipt.

Call 519-284-2160 during regular business hours (Monday to Friday, 8:30 am to 4:30 pm).